Quick gist: The author surveyed 40 systems which were chartered as fully automated which subsequently incorporated human involvement before the systems were dep

Quick gist: The author surveyed 40 systems which were chartered as fully automated which subsequently incorporated human involvement before the systems were deployed. Humans get frustrated quickly with systems intended to be fully automated. There's no such thing as "no human involvement" in an automated system, at most you are moving the human involvement to the development phase. Automated systems add a lot of value when they surface important decisions to the user.