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Written like someone who has never worked support. Customers are idiots. It's unfortunate that communication from them is necessary.
by exolymph 11y ago
Written like someone who has never worked support. Customers are idiots. It's unfortunate that communication from them is necessary.
- greenyoda 11y ago"Written like someone who has never worked support." From the author's bio: "I’m part of the awesome @Basecamp support team and host a podcast over @SupportOps." "Customers are idiots. It's unfortunate that communication from them is necessary." Since my employer wouldn't be able to pay may salary without the customers who pay for the software I create, I try to view them in a more positive light (and try to help keep them happy).
- exolymph 11y agoFair criticism of my comment. I'm still amazed that someone can maintain such positivity towards customers after having communicated with them directly.