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- exolymph 11y agoWritten like someone who has never worked support. Customers are idiots. It's unfortunate that communication from them is necessary.
- greenyoda 11y ago"Written like someone who has never worked support." From the author's bio: "I’m part of the awesome @Basecamp support team and host a podcast over @SupportOps." "Customers are idiots. It's unfortunate that communication from them is necessary." Since my employer wouldn't be able to pay may salary without the customers who pay for the software I create, I try to view them in a more positive light (and try to help keep them happy).
- exolymph 11y agoFair criticism of my comment. I'm still amazed that someone can maintain such positivity towards customers after having communicated with them directly.
- joshfraser 11y agoTo avoid the barrage of out of office auto-responders, add a "Precedence: bulk" header.