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> "The thing is though, janitors aren't any less important or in demand than they were a 50 years ago, or retail workers, burger flippers, waiters." I think yo
by shostack 11y ago
> "The thing is though, janitors aren't any less important or in demand than they were a 50 years ago, or retail workers, burger flippers, waiters."
I think you might be underestimating the shift towards automation that is occurring in many services industries, and will only accelerate as robotics and other technologies improve [1].
As soon as companies can automate a robot (or outsource remote control of a non-autonomous one to a cheaper country), they will unless they position themselves on the quality of their human-based customer care, which is an increasingly rare thing.
[1] http://www.salon.com/2015/05/10/robots_are_coming_for_your_job_amazon_mcdonalds_and_the_next_wave_of_dangerous_capitalist_disruption/ http://www.salon.com/2015/05/10/robots_are_coming_for_your_j...