It's strange that people treat this as a moral question: "It's okay to expect them to learn how to use the internet". As if you have some sort of obligation to

It's strange that people treat this as a moral question: "It's okay to expect them to learn how to use the internet". As if you have some sort of obligation to serve everyone. If you do "expect them to learn how to use the internet', then you will exclude some percentage of users, which may or may not be a good idea depending on what you are trying to do. But moral exhortations like "users should learn the internet" or "developers should make their software easier to use" are worthless.