There are a lot of situations in life that end up having come down to "do you want to be right or do you want solve the problem?" If you're a security professi

There are a lot of situations in life that end up having come down to "do you want to be right or do you want solve the problem?" If you're a security professional who doesn't spend a fair amount of your energy making your users happy, you're failing at your main job of ensuring security, for exactly the reasons on display here. Security doesn't end when you've sent out the memo outlining your policy.