While I have always liked Get Satisfactions product, 37signals did make a good point about some of their practices: http://37signals.com/svn/posts/1650-get-sat

While I have always liked Get Satisfactions product, 37signals did make a good point about some of their practices: http://37signals.com/svn/posts/1650-get-satisfaction-or-else http://37signals.com/svn/posts/1650-get-satisfaction-or-else While every company is entitled to a profit, this could certainly be considered extortion by those in the 37signals camp.