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It depends a lot what you are after as well. Do you want someone who is able to rigidly enact a customer service manual and is hopefully understandable on the p
by robryan 11y ago
It depends a lot what you are after as well. Do you want someone who is able to rigidly enact a customer service manual and is hopefully understandable on the phone to your customers? Or do you want someone who is easily understandable and is able to make complex decisions based on individual customers cases?
There is going to be a pretty big difference in cost between the 2.
Also in our limited experience hiring in India you are going to want to pay a bit of a premium if you want low turnover.
- lsc 11y agobut those things are both true in America, too. My point was just that the minimum bar for "can work with Americans remotely" puts your Indian labor way above 1/10th what you'd pay for the same thing in low labor cost parts of the US. From what I've seen, a 2x savings is... optimistic. I'm just trying to make the point that this myth that you can get someone who speaks English and has enough knowledge of American customs to deal with customer support for under $1/hr is just a myth.