I think that's the big problem with digesting reactions to change. Sometimes a company goes and just arbitrarily changes something because 1 or 2 people feel l

I think that's the big problem with digesting reactions to change. Sometimes a company goes and just arbitrarily changes something because 1 or 2 people feel like it makes sense. Then everyone's paying for it. But other times they do UX testing and over time discover that B is better than A. But throw that in front of a new user and it's initially harder and therefor frustrating. If the driving paradigm is "if it ain't broke, don't fix it," that's going to lead to a stagnant product. Because sometimes it ain't broke, but it also ain't ideal and people are just used to it. So when there are fundamental changes to UX beyond color scheme - and perhaps even including - I think there needs to be detailed communication as to why and why it's better now.