A lawsuit would be very reasonable. The hard part would be deciding on suitable damages, because the reality is that we’re not just talking about the cost of r

A lawsuit would be very reasonable. The hard part would be deciding on suitable damages, because the reality is that we’re not just talking about the cost of restoring a computer; these days, a trashed machine is more like somebody breaking into your room and destroying all of your personal stuff. The really sad thing is that it should have taken about 2 or 3 people at Microsoft, tops, to anticipate the first 10 things that could not only go wrong with their upgrade plan, but very, very wrong. Were those reasonable people shouted out of the room?