5 ms·

Dell offers remarkable on-site hardware repair to busineses. Really sui-generis support. They send a technician (with an enormous backpack full of dell parts)

Dell offers remarkable on-site hardware repair to busineses. Really sui-generis support. They send a technician (with an enormous backpack full of dell parts) to your location within 24 hours. The tech will work on it on-site until repaired. I do not believe there could be a less disruptive, quicker way to repair a laptop. Not sure if they offer that same level of support to consumers, but if they do, know it blows AppleCare out of the water.

gambiting 11y ago
I don't think you can order Dell laptops with the 24-hour repair warranty, but there's plenty of companies which sell them with said warranty - they buy hundreds(thousands more likely) of them as a businesses and then you can buy them directly as a customer, 24-hour repair warranty included. Every single one of my Dell laptops was purchased like that, I once had the Dell technician replacing the whole motherboard on my XPS 13 on my living room table.
- npaquin 11y ago
  You can indeed purchase Dell laptops directly from Dell w/ next business day warranty support (this is the only way I buy them @ work).
- kayone 11y ago
  I bought an XPS 15 just before Xmas and the sales rep was really trying to sell me on-site repair and it wasn't even that expensive (IIRC, ~$70 CAD upgrade), keep in mind this is Dell Canada so US might be different.
DonHopkins 11y ago
Literally out of the water! I spilled noxious bong water in my keyboard, and the Dell technician who came to my house correctly diagnosed what the problem was, cheerfully replaced my keyboard, and helpfully offered to come back tomorrow with a replacement for a broken plastic part I hadn't even noticed. Compare that to the way Apple refuses to "handle hazardous substances". [1] [1] http://www.alphr.com/news/353512/apple-refuses-to-repair-smokers-macs http://www.alphr.com/news/353512/apple-refuses-to-repair-smo...
davidw 11y ago
They've done this for me in Italy and Austria, with laptops purchased in the US. I was seriously impressed.
p4wnc6 11y ago
I used to buy System76 products, but never again. I bought a fairly expensive desktop system from them for a remote working situation. The motherboard experienced a failure in the first week, and their offer for support was that I pay for shipping it to them, wait for them to diagnose and repair and that I pay for it to be shipped back. I had to argue just to get them to cover one way of shipping, and even then they required me to physically take the machine to a UPS drop off. I lived in a major urban area at the time and owned no car, and would have required an expensive taxi ride to drop it off at their requested location, and of course they weren't willing to reimburse me for that taxi ride. I was furious and they simply offered no reasonable way for me to get it repaired. They lost a customer and I'll happily switch back to Dell.

gambiting 11y ago

I don't think you can order Dell laptops with the 24-hour repair warranty, but there's plenty of companies which sell them with said warranty - they buy hundreds(thousands more likely) of them as a businesses and then you can buy them directly as a customer, 24-hour repair warranty included. Every single one of my Dell laptops was purchased like that, I once had the Dell technician replacing the whole motherboard on my XPS 13 on my living room table.

npaquin 11y ago
You can indeed purchase Dell laptops directly from Dell w/ next business day warranty support (this is the only way I buy them @ work).
kayone 11y ago
I bought an XPS 15 just before Xmas and the sales rep was really trying to sell me on-site repair and it wasn't even that expensive (IIRC, ~$70 CAD upgrade), keep in mind this is Dell Canada so US might be different.

DonHopkins 11y ago

Literally out of the water! I spilled noxious bong water in my keyboard, and the Dell technician who came to my house correctly diagnosed what the problem was, cheerfully replaced my keyboard, and helpfully offered to come back tomorrow with a replacement for a broken plastic part I hadn't even noticed. Compare that to the way Apple refuses to "handle hazardous substances". [1] [1] http://www.alphr.com/news/353512/apple-refuses-to-repair-smokers-macs http://www.alphr.com/news/353512/apple-refuses-to-repair-smo...

davidw 11y ago

They've done this for me in Italy and Austria, with laptops purchased in the US. I was seriously impressed.

p4wnc6 11y ago

I used to buy System76 products, but never again. I bought a fairly expensive desktop system from them for a remote working situation. The motherboard experienced a failure in the first week, and their offer for support was that I pay for shipping it to them, wait for them to diagnose and repair and that I pay for it to be shipped back. I had to argue just to get them to cover one way of shipping, and even then they required me to physically take the machine to a UPS drop off. I lived in a major urban area at the time and owned no car, and would have required an expensive taxi ride to drop it off at their requested location, and of course they weren't willing to reimburse me for that taxi ride. I was furious and they simply offered no reasonable way for me to get it repaired. They lost a customer and I'll happily switch back to Dell.