It's entirely reasonable for BMW to make this contact information easily available. BMW isn't a hapless victim here; they're a giant multinational conglomerate.

It's entirely reasonable for BMW to make this contact information easily available. BMW isn't a hapless victim here; they're a giant multinational conglomerate. They can afford to make it easy to find source code, and customer reps should know what to point to. This shouldn't even require lawyers. The customer reps should be trained to point out where the source code is.