3 ms·

I don't see what this gains the hotel. You get an increase in complaints/request about not being able to turn on/off lights, etc. Standard light switches are di

• wpietri 11y ago
  Hotels are under substantial competitive pressure to seem fancy. Fancy hotels can charge a lot more. Looking good is often more important than ease of use, as is demonstrated by every hotel alarm clock I've ever tried to set. It's also partly our fault. Computer-y stuff has had poor usability for years. A standard tech response to bad user experience has been to tell people that they're doing it wrong, that they just need to learn a particular trick and it will all be great. So people often assume that when something is hard to use, it's probably their fault. Which means that a buyer of stuff like this can have a bad experience and wave it away thinking that the tech is just fine. After all, why would somebody sell a computer-controlled lighting system that is in practice worse in every way than regular switches?
• st3v3r 11y ago
  "Is this solely to look "fancy"? If so, then at least get the tech right otherwise you look incompetent." How many of their guests have thought it looked fancy? Probably a lot. How many of their guests have done something similar to what this guy did? Probably not so much.