Well I had similar experience IBM people. We had one small change request for our IBM websphere MQ setup. It was raised when I joined the project and they could

Well I had similar experience IBM people. We had one small change request for our IBM websphere MQ setup. It was raised when I joined the project and they could not complete it by the time I left after 1 year. Multiple times they canceled our request ticket. And this whole setup was managed by IBM in their data centers.