Hell, as someone client-facing who works at IBM, I've had experiences with a ton of other vendors who do the same thing. I'm having a hard time getting one fire

Hell, as someone client-facing who works at IBM, I've had experiences with a ton of other vendors who do the same thing. I'm having a hard time getting one firewall change put in through a client's outsourced datacenter from one IP address to one other IP address, one port. Ticket keeps getting closed as complete, until we say it's not and they reopen the ticket. Rinse and repeat. It's been three weeks of this. If you're outsourcing your operations, that's what you have to expect. They're not going to be as invested in your success as your own employees would be.