3 ms·

How long was the "very long downtime"? Hours, days, weeks?

• zschallz 11y ago
  They were down for 4 or 5 days last month. Was due to a power issue in their DC's building. They kept everyone in the loop, and it's the only downtime I've noticed from them.
  • mikeyur 11y ago
    It's the only downtime we plan to have. I get Nam flashbacks just thinking about it.
    • zschallz 11y ago
      Baptism by fire, huh? :) I guess I was one of the unlucky ones, but it hasn't put me off. Hoping you guys expand to the UK (datacenter-wise) eventually!
      • mikeyur 11y ago
        It was my second week on the job, not a fun way to start things off... I don't know if we'll have UK dedi offerings (power + space are at a premium), but we're looking at rapidly pushing out our cloud offering.
• mikeyur 11y ago
  ~50% of customers were back online within 14 hours. 96% were online within 24-28 hours. There were a few that stretched approximately 3.5 days due to disk/psu failures, etc. It was our first (and hopefully only) large outage. We released a full RFO to our customers, but it was a really unfortunate series of events involving losing phase, burning out compressors/pumps for HVAC equipment, overnighting replacement parts from up and down the east coast and some from LA. We had to keep ~10 racks of blades (doesn't sound like much, but that's over 500 customers) offline to manage heat as we brought up the HVAC equipment and added more spot coolers.