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We're hungry for better design, and unfortunately technologically complex products are where the progress is being made. Case in point, Nest. So we take the bad
by jkestner 11y ago
We're hungry for better design, and unfortunately technologically complex products are where the progress is being made. Case in point, Nest. So we take the bad with the good.
But yeah, in this case, there are big-button landline phones with speed dial.
- scott_s 11y agoAnd yet, sisk's grandmother prefers this method. Even removing a small amount of friction can have big changes in how people behave with technology.
- sisk 11y agoTrue and I totally agree that the simplest solution is generally the best and that not ever "problem" needs a technologically complex solution. Nothing worse than entering a "smart home" and being told not to use the light switches[^1]. :) In this particular case, we've tried a big button phone. The problems with it are two fold: first, cataracts impact her straight forward vision and she's not able to remember button placement. Second, it's not uncommon for her to forget what she intended to do before getting there. The simple act of walking to the phone to initiate a call is enough time for her to forget who she wanted to call in the first place. At least in this case, she can act on the thought immediately and be reminded when she gets to the ringing phone. [^1]: full disclosure: I can toggle my lights with my Echo. I use z-wave light switches though so people that aren't nerds like me don't have to personify the appliances in my apartment.