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The Gmail Moment – Delight of the Unknown
- fjmubeen 11y agoGreat piece; I think we can all relate to Gmail moments. Worth noting that what delights users initially will likely be taken for granted over time (see the Kano model, for example). An exciting challenge for Product Managers is to constantly dig out these unknown needs you mention.
- refrigerator 11y agoAbsolutely - just checked out the Kano model, a good read for anyone interested: https://en.wikipedia.org/wiki/Kano_model https://en.wikipedia.org/wiki/Kano_model