Hi, I haven't tested it but I stumbled accross this the other day and it seemed interesting : https://frontapp.com/for-customer-support https://frontapp.com/fo

Hi, I haven't tested it but I stumbled accross this the other day and it seemed interesting : https://frontapp.com/for-customer-support https://frontapp.com/for-customer-support It does have slack integration and basically any text based medium integration. Might be a good fit for you.