Having started out, during studies, as a tech support agent for an ISP, as I imagine a lot of people have here, companies don't like support calls either. The

Having started out, during studies, as a tech support agent for an ISP, as I imagine a lot of people have here, companies don't like support calls either. The vast majority are either dumb (trivial problem like misspelling username), unreasonable (demanding a truck roll because "their latency went up by 2ms", download speed going down, ...), shouting or combinations of the above. Treating callers that call about a product like adults is an expensive mistake for companies.