I recently saw a blog post where someone wrote about the feedback they received and they weren't happy. The same person then revised their questions and tried a

I recently saw a blog post where someone wrote about the feedback they received and they weren't happy. The same person then revised their questions and tried a more task oriented approach and they were much happier. http://www.i-proving.ca/space/David+Jones/blog/2010-01-27_1?showComments=true#startComments http://www.i-proving.ca/space/David+Jones/blog/2010-01-27_1?... Then again, Feedback Army is just a usability testing tool. The right one for the job. I think it's best when a breadth of ideas are needed quickly or you need some ideas about where to start improving your site. You should use other methods to do testing that requires a lot of depth from one or two people. Here are a few more posts where folks have written up their experiences: http://visualwebsiteoptimizer.com/split-testing-blog/how-an-investment-of-10-can-give-you-website-improvement-ideas-worth-thousands-of-dollars/ http://visualwebsiteoptimizer.com/split-testing-blog/how-an-... http://www.mattmazur.com/2010/02/reflections-on-precedens-hackernews-launch/ http://www.mattmazur.com/2010/02/reflections-on-precedens-ha... (p.s. I run Feedback Army :))