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Heh, given the current quality of phone support, one wonders why they aren't replaced by scripts + voice recognition + voice synthesis. I'm pretty sure I can w
by iofj 11y ago
Heh, given the current quality of phone support, one wonders why they aren't replaced by scripts + voice recognition + voice synthesis.
I'm pretty sure I can write a basic AI program that can beat comcast tech support agents at their job, assuming an eventual fallthrough is available.
- PakG1 11y agoIt's happening. I interviewed a few years ago at a place where they were planning a full-scale experiment for this exactly in their call centers. Hundreds of staff in that call center.
- donperignon 11y agoWith the recent improvements in voice recognition and deep learning algorithms, machine-driven support is just about to happen soon. Plus there are many companies actually working on that field, ie. http://www.artificial-solutions.com http://www.artificial-solutions.com or http://www.anbotogroup.com/en/index.php http://www.anbotogroup.com/en/index.php
- iofj 11y agoThanks for the links, but if that's the quality of their voice synthesis ... it's not going to work.