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Anecdote: we recently made a few videos, explaining the most common tech support questions. Studio, lighting, mic, etc. and edited professionally. Calls droppe
by gregpilling 11y ago
Anecdote: we recently made a few videos, explaining the most common tech support questions. Studio, lighting, mic, etc. and edited professionally.
Calls dropped in half at least, with those specific problems almost wiped out completely. I am shipping 1000 products per month, and handling 2-3 phone calls per day to support them.
Now planning on making more videos to cover the next most frequent generic questions, and then on to a dedicated video per product (143 products).
- sandebert 11y agoNot to be rude or anything, but you might also had some effect if you updated the texts on your customer service page to not just be repetitions of Lorem Ipsum. :-) http://sascase.com/customer-service http://sascase.com/customer-service
- pheoki 11y agoIt's interesting, because that immediately makes me question the QA behind the product, when I a see the web QA being poor like this. So I poked around the site, and the main picture shows "29 colours to choose from" and several of the cases have chipped paint. I guess it goes back to what my grandma used to say about girls with dirty fingernails.
- rfrey 11y agoThat they repair their own cars? That they've been gardening?
- zajd 11y agoWell that's because you need to go to the customer support area: http://sascase.com/customer-support/ http://sascase.com/customer-support/
- kecks 11y ago... which is empty as well.
- MichaelBurge 11y agoWhen I type into your search bar, the text is the same color as the background.