3 ms·
Yeah, it's super obvious. I don't want to wait 30 min in line and then talk to someone who treats me like an imbecile but they are clueless themselves. And to g
by Kenji 11y ago
Yeah, it's super obvious. I don't want to wait 30 min in line and then talk to someone who treats me like an imbecile but they are clueless themselves. And to get someone on the line who actually can fix the problem, I need to explain my issue 3 times more and waste another hour. Phone calls are the last resort, when everything is breaking apart and failing.
- iofj 11y agoHeh, given the current quality of phone support, one wonders why they aren't replaced by scripts + voice recognition + voice synthesis. I'm pretty sure I can write a basic AI program that can beat comcast tech support agents at their job, assuming an eventual fallthrough is available.
- PakG1 11y agoIt's happening. I interviewed a few years ago at a place where they were planning a full-scale experiment for this exactly in their call centers. Hundreds of staff in that call center.
- donperignon 11y agoWith the recent improvements in voice recognition and deep learning algorithms, machine-driven support is just about to happen soon. Plus there are many companies actually working on that field, ie. http://www.artificial-solutions.com http://www.artificial-solutions.com or http://www.anbotogroup.com/en/index.php http://www.anbotogroup.com/en/index.php
- iofj 11y agoThanks for the links, but if that's the quality of their voice synthesis ... it's not going to work.