I only tweeted the refusal after several verbal attempts to speak to someone in legal. My preferred approach - as it was when I dealt with Telstra over a simila

I only tweeted the refusal after several verbal attempts to speak to someone in legal. My preferred approach - as it was when I dealt with Telstra over a similar issues - is to find the right person and sort things out with them. BMW Australia, however, were quite hostile, refused to let me speak to anyone in legal, and told me verbally that I'd have to sue them in order for them to release the code to their customers. I'm much less inclined to spend time resolving things smoothly and quietly at that point.