> The users mustn't be afraid to experiment by clicking on stuff. They shouldn't be, but they are. Nothing is "wrong" with non-technical users, but learning ne

> The users mustn't be afraid to experiment by clicking on stuff. They shouldn't be, but they are. Nothing is "wrong" with non-technical users, but learning new software, especially complex software, is something they automatically believe they can't do, and so they are afraid to experiment by clicking on stuff. I feel like Facebook's design is pretty intuitive, but I still have my mom asking how to do simple things that are hidden behind menus (for example, change privacy settings). Nothing's wrong with her, she's just afraid of breaking technology, and it's unlikely anything will change that fundamental belief. However, adding an intro could ease these types of users into the software, and perhaps even lead them to experiment a bit more.