You're welcome :) Don't forget people don't usually switch because of support, more because something is not working or they've upset you. People can switch u

You're welcome :) Don't forget people don't usually switch because of support, more because something is not working or they've upset you. People can switch utilities or bank easy enough, yet they almost never do, unless they're really upset. Better the devil you know, I guess. Good support can pay off for word of mouth referrals, especially if they've had a bad time elsewhere. I think it works best for techie things like web hosting, or a SaaS where you're integrating and likely need a little support. For an ISP you never phone support, until you hate them because it's broke, then they switch to the next cheapest, which will be just as bad. (I stuck with a small ISP who gives astonishing support, they cost only a little more) :)