For digital products, it's quite common to have an internal policy of refunding with no question asked. It prevents chargebacks and is a good way to appease cus

For digital products, it's quite common to have an internal policy of refunding with no question asked. It prevents chargebacks and is a good way to appease customers. In those cases, it's still good to know if the user actually made the purchase and note it in a file associated with that customer so that in case of future support request that information is present and easy to see.