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> Or imagine something like a system that alerts people when X band announces a concert date in Y town. Lots of people subscribe to get an email notification ab
by fweespeech 11y ago
> Or imagine something like a system that alerts people when X band announces a concert date in Y town. Lots of people subscribe to get an email notification about that so it's 1 email to 500 people in Duluth. Not exactly a newsletter, not exactly transactional.
That is bulk email, fyi.
> I have a friend with a service that sends out 10k-ish customized mealplans each week to their paying customers (each email is fairly unique given where they are at in the customer cycle, preferences, tracking, etc.)
This was still a bulk email based on when I talked to Mandrill about it when I initially set it up.
> Thanks for getting in touch! It's primarily designed to support transactional emails, you can send any legal, non-spam message through Mandrill as long as it maps 1:1 with a human interaction and/or alert from an automated event.
That is a literal quote I had from the support ticket when I created my Mandrill account. Both you and the OP didn't follow what I [or the Mandrill/Mailchimp employee I talked to] interpreted the ToS as.
Similarly the OP seems to be the same usecase:
> They’re merging it into MailChimp, but updated the TOS and AUP with immediate effect in ways that essentially banned what was the service’s raison d’être: sending bulk mail programmatically.
They told you it was for transactional email. I'm not sure how you concluded that meant "bulk mail" was okay.
- ceejayoz 11y ago> They told you it was for transactional email. I'm not sure how you concluded that meant "bulk mail" was okay. It's explicitly stated to be OK in their own FAQ: https://mandrill.zendesk.com/hc/en-us/articles/206251597-What-types-of-email-can-I-send-with-Mandrill- https://mandrill.zendesk.com/hc/en-us/articles/206251597-Wha... > you can send any legal, non-spam email through Mandrill, too and on http://mandrill.com/about/ http://mandrill.com/about/ > Use Mandrill to send automated one-to-one email like password resets and welcome messages, as well as marketing emails and customized newsletters.
- fweespeech 11y agoIt must have changed from when I first signed up. The original ToS, etc. didn't state that. It also doesn't appear to state that presently. For instance: https://mandrill.zendesk.com/hc/en-us/articles/206251597-What-types-of-email-can-I-send-with-Mandrill- https://mandrill.zendesk.com/hc/en-us/articles/206251597-Wha... > Mandrill is an email infrastructure service designed to help applications or websites that need to send transactional email like password resets, order confirmations, and welcome messages. > Any bulk email should be sent through MailChimp, rather than Mandrill.
- ceejayoz 11y agoYes, they changed it after it was tweeted at them. https://twitter.com/mandrillapp/status/704770382750941184 https://twitter.com/mandrillapp/status/704770382750941184