Charles Miller today commented on this: http://fishbowl.pastiche.org/2010/02/12/two_steps_forward_two_steps_ba/ http://fishbowl.pastiche.org/2010/02/12/two_ste

Charles Miller today commented on this: http://fishbowl.pastiche.org/2010/02/12/two_steps_forward_two_steps_ba/ http://fishbowl.pastiche.org/2010/02/12/two_steps_forward_tw... And mentioned his own anecdote: http://fishbowl.pastiche.org/2003/10/09/the_internet_and_understanding_users/ http://fishbowl.pastiche.org/2003/10/09/the_internet_and_und... Choice quote: URLs. Bookmarks. Changing your homepage. All of these things were voodoo. As he points out, claims that people are more "savvy" today than they were then probably don't hold up; if anything, users back then probably were more knowledgeable on average, simply by virtue of even having Internet access.