I see web development mainly as a form of communication, which has always been important for society. But it can also be for entertainments sake like gaming. I

I see web development mainly as a form of communication, which has always been important for society. But it can also be for entertainments sake like gaming. I don't really recognize the picture the author paints for me. For example, I rarely call companies if there's an live-chat, I buy stuff from companies that has an attractive purchase system etc etc.