You're right, and I'd call that a correction not extension. Bens Blog says: "When things go wrong in your company, your employees don't care... Nobody cares."

You're right, and I'd call that a correction not extension. Bens Blog says: "When things go wrong in your company, your employees don't care... Nobody cares." Sounds like a false statement. Employees are not customers, they have a stake and interest in healthy operation of the business. If they don't, then the company culture must be crap. Looking closely at reasons for failure is about learning lessons and avoiding similar trouble in future. At the last two companies I worked for, there was a constant drive and focus on "moving forward" - literally that phrase would pop up in emails and meetings, and too frequently the same mistakes would be repeated.