I'm trying to figure out what their net income looks like, and I don't think it's much. They've got 16 customer service reps, over 100 packers, who knows how m

I'm trying to figure out what their net income looks like, and I don't think it's much. They've got 16 customer service reps, over 100 packers, who knows how many other employees, refunds and replacements to deal with, plus the warehouse lease that all have to come out of their margin. What they're doing is still impressive, but they're not taking home Apple-level profits any time soon.