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You missed step 7) Finally get access to user's computer, watch them perform action then immediately dismiss error message box. This is the most frustrating th

by zodPod 11y ago

You missed step 7) Finally get access to user's computer, watch them perform action then immediately dismiss error message box. This is the most frustrating thing to me. I specifically told you what was wrong you just had to read it. THEN when you tell me that "It's broken" you are proving to me that you won't even TRY!

vacri 11y ago
My best version of this was supporting a customer who had decided that the data source files were corrupt, in a part of the application workflow that doesn't access the files (an automatic 'preanalysis'). - Okay, so what does the error say > "The data files are corrupt". - No, that doesn't sound right, can you please read it out word by word? > "The. Data. Files. Are. Corrupt.". - I haven't seen that error before, can you please read it out letter by letter so I can ask the programmers > "a-u-t-o-m-a-t-i-c a-n-a-l-y-s-i-s h-a-s n-o-t...". - Right, go here and tick the box that says 'enable automatic analysis'. Then it will work. Yes, specifically asking to read word-by-word didn't work, I had to get down to letter-by-letter.
- tropo 11y ago
  The supposed 95% literacy is a lie. Most people can't really read. They can usually identify individual words, but they can't do this fast enough and reliably enough to actually understand non-trivial sentences.
  - zodPod 11y ago
    That's insanely sad. Kind of disgusting...
- zodPod 11y ago
  Wow that's frustrating! Someone I know actually did this to me a couple weeks back. They were all mad logging in to Gmail because they "forgot their password" when really it was just the screen that is asking you to confirm your recovery information. I said "No, LOOK at the screen. READ what it says" and they were like "Yeah, I forgot my f*ing password!" I said "NO. REEEAAD." and they got mad at me until I pulled their hand from the mouse that was about to click the x button and read it for them. They were like "oh.." I was like "yeah.. REEEAD..."

by zodPod 11y ago

vacri 11y ago

My best version of this was supporting a customer who had decided that the data source files were corrupt, in a part of the application workflow that doesn't access the files (an automatic 'preanalysis'). - Okay, so what does the error say > "The data files are corrupt". - No, that doesn't sound right, can you please read it out word by word? > "The. Data. Files. Are. Corrupt.". - I haven't seen that error before, can you please read it out letter by letter so I can ask the programmers > "a-u-t-o-m-a-t-i-c a-n-a-l-y-s-i-s h-a-s n-o-t...". - Right, go here and tick the box that says 'enable automatic analysis'. Then it will work. Yes, specifically asking to read word-by-word didn't work, I had to get down to letter-by-letter.

tropo 11y ago
The supposed 95% literacy is a lie. Most people can't really read. They can usually identify individual words, but they can't do this fast enough and reliably enough to actually understand non-trivial sentences.
- zodPod 11y ago
  That's insanely sad. Kind of disgusting...
zodPod 11y ago
Wow that's frustrating! Someone I know actually did this to me a couple weeks back. They were all mad logging in to Gmail because they "forgot their password" when really it was just the screen that is asking you to confirm your recovery information. I said "No, LOOK at the screen. READ what it says" and they were like "Yeah, I forgot my f*ing password!" I said "NO. REEEAAD." and they got mad at me until I pulled their hand from the mouse that was about to click the x button and read it for them. They were like "oh.." I was like "yeah.. REEEAD..."