The kind of user you’re describing isn’t our focus right now and I agree it would be hard to get a user of a website such as Facebook or Twitter to go through a

The kind of user you’re describing isn’t our focus right now and I agree it would be hard to get a user of a website such as Facebook or Twitter to go through all those steps. We think potential users can be broken down into different groups. The first group would be people within the same organization (testers, design, other devs, marketing, support, etc). In that scenario, the company would subscribe to our service and everyone would use it internally, especially once they see how much easier it is. The second group would be people who have a vested interest in a website working properly. For example, my friend has a clothing company and they sell online through Shopify. If she encountered a bug on Shopify and they told her this is the tool she should use, she would do that. I do agree however that for a casual user on a website, it would take a lot to get them to use our service. That’s why we are not focusing on that. Thanks for pointing out that formatting problem. We use Instapage to make the marketing site (we’re bootstrapping) and it seems fine when I logged in- I’ll forward the screenshot to them to take a look. As for the small user base, even if they’re really into it, it’s the kind of tool that someone uses only when they need it. So even if we have a committed user base, unless they have tons of buggy sites, we can’t expect to see tons of activity. That’s why we aren’t sure how to handle it. Thanks for giving me an opportunity to clarify and for the feedback! It’s really appreciated.