Sounds about right. So many undervalue tapping into the ideas and feedback from their teams and it's a massive missed opportunity. Unfortunately, I bet even at

Sounds about right. So many undervalue tapping into the ideas and feedback from their teams and it's a massive missed opportunity. Unfortunately, I bet even at the small startup, as you grew these kinds of problems re-emerged unless the company had one on ones and good management habits. Toyota actually even brought this to their blue collar workers with their "Total Product System" which allowed anyone to stop the assembly line if they caught a problem and engaged them in feedback to find solutions. (More here: http://hbr.org/2004/05/learning-to-lead-at-toyota/ar/1 http://hbr.org/2004/05/learning-to-lead-at-toyota/ar/1)