It is the Akamai model. Get a customer in the door, keep selling them new addon services every chance you get. Then when a competitor comes along they aren't "f

It is the Akamai model. Get a customer in the door, keep selling them new addon services every chance you get. Then when a competitor comes along they aren't "feature competitive." The best magic trick Matthew Prince has pulled thus far is convincing the folks that work for him that they are doing something noble.