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Got the mail this morning (Europe) and my first thought was "WTF"? Then "How the hell do I migrate all my customers"? I've used Mandrill for transactional mail
by olssonm 11y ago
Got the mail this morning (Europe) and my first thought was "WTF"? Then "How the hell do I migrate all my customers"?
I've used Mandrill for transactional mails for 4-5 years now. And always when I've had a project that requires some kind of e-mail notifications, password resets etc. I've always recommended Mandrill to my customers.
So here I am, running and handling 8+ Mandrill accounts (many customers requires exclusive access to account, have one for personal projects etc. ). A few of them in the free tier, most of them payed.
These changes will involve a whole lot of headache for me, and will sadly affect a few of my customers too.
Firstly; from around $40/month as our e-mail costs are today; to more than a total of $240/month. Not the end of the world in itself, but:
Secondly: NOT A SINGLE ONE of my customers, or me, want or have any use of MailChimp. They are two very different services with two very different purposes. Now I will have walk through with my customers on how they set up a Mailchimp account, explain to them why they have to do this and merge the account with their Mandrill one, explain to them "Oh, no – this is just a $10/month service that you don't need, or want, but have to signup to to enable those password reset emails or yours".
Oh man... Of course I will change service in most of these cases, but that's also a pain, have to get in touch with the customers IT-departments to change DNS-settings, verify senders and all that – not a great start to this day...
The whole idea is what we in Sweden call "hål i huvudet"; "Hole in the head" (as in missing a brain, not shooting someone).
- mapunk 11y agoCompletely agree with all of your points. I just finished migrating from Mandrill to a new Sendgrid account and it was pretty seamless (although I had a head start because I have used Sendgrid before). It took me about 45 minutes to update everything, including: creating an account, adding appropriate DNS records for whitelisting, and updating my application and server settings. It's extremely unfortunate that we have to do this, but no way would I stay with Mandrill after this decision.