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This looks very useful. For the commenters who think this is a trivial service, I'd like to know how you handle the publishing step for your current FAQ pages.
by gmisra 11y ago
This looks very useful. For the commenters who think this is a trivial service, I'd like to know how you handle the publishing step for your current FAQ pages. Most of our FAQ content comes from the product team, and much of the rest from other not-very-technical members of our team. Publishing FAQ updates always impacts our dev team. Being able to just give full control of the FAQ to our PM is definitely worth the $84/year.
But, DNS mapping is a must have for us - for most of our users, being directed off-site is mildly confusing, which is a particularly bad UX for someone who is already in state of incomplete information. DNS mapping also needs to come with customizable css.
If you had those two features already, we would be considering your product today.
A couple of other suggestions:
- Your FAQ itself does not address the question about custom domains, it probably should.
- As others have mentioned, not having a clear link to a pricing page creates the risk of potential customers thinking you are hiding it on purpose.
- It is a dark pattern to list the price as $7/month if you don't offer a monthly payment plan. Please either list the minimum transaction (currently $84), or offer a monthly plan.
- Is the editor exposed anywhere in the demo? I could not find it (just a screenshot on the homepage). Our content creators aren't that technical, so previewing the editor is important. WYSIWYG would be great, but markdown+preview mode would be just fine.
- Do you also provide media hosting? Some of your demo questions feature embedded pictures - and if I don't have to manage the file hosting for those assets, that's very appealing.
- What is your cross-platform support? Searching your demo for the terms "responsive", "mobile", or "tablet" returns zero results.
- Is there a way for me to follow the evolution of your product, e.g. mailing list or twitter? The product seems like a good fit for us once DNS mapping is in place, but not yet, so I would like to keep up-to-date.
- dynjo 11y agoHi, Jan here from SlimFAQ. Custom domains are coming soon (I will add this to our FAQ). Pricing now on the landing page. We don't expose the editor in the demo but sign up for a free account and have a play. Media hosting is included. The resultant FAQs are totally responsive and look great on all devices (will also add to FAQ). Mailing list is a great suggestion, will get this set up :-) Thanks for the really constructive feedback, very much appreciated.