"How to handle cluelessness. You cannot often argue with people who are sufficiently confused about technical matters; they think you are the one who doesn't ge

"How to handle cluelessness. You cannot often argue with people who are sufficiently confused about technical matters; they think you are the one who doesn't get it. They also tend to get emotional. Arguing reliably kills sales. What to do? One trick is to try to organize a large meeting so their peers do the work for you. The more people in the room, the more likely there is someone very smart and respected and cares (about bugs and about the given code), can diagnose an error (to counter arguments it's a false positive), has been burned by a similar error, loses his/her bonus for errors, or is in another group (another potential sale)."