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We've already have internal discussions about whether it makes sense to make documentation part of our ticketing system (we use Pivotal Tracker). Everyone seems
by brwr 11y ago
We've already have internal discussions about whether it makes sense to make documentation part of our ticketing system (we use Pivotal Tracker). Everyone seems to agree that it's the only way the docs will ever get updated. 30% is a lot though!
- vacri 11y ago30% is for field repair support guys, who have to fill out full paperwork on every single job (and it's a rule of thumb, not ironclad). Not every software ticket requires that. It's just more to show that documentation requires some time; it's not something that you "just spend +5 minutes on the task and it's there". Minor edits, sure, but not good documentation.