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Billing support is provided for free to all customers. If you had trouble with a particular ticket, please feel free to ping me. Disclaimer: I work in Cloud S
by jpatokal 11y ago
Billing support is provided for free to all customers. If you had trouble with a particular ticket, please feel free to ping me.
Disclaimer: I work in Cloud Support.
- jhgg 11y agoThanks for the reply! I don't remember the specific issue, but we had a billing inquiry and were told we had to upgrade to a paid support plan to get an answer.
- jpatokal 11y agoPlease feel free to forward the ticket to me at jani at google, and I'll look into it.
- gingerlime 11y agoI tried to sign up for trial. Entered my credit card info. All cleared. Try to use bigquery and got some confusing error about billing not being set. Contacted support a couple of days ago. It said response time is 2-3 hours. Haven't heard since... Anecdotal? Yes. Makes me re-consider even trying google cloud offering? You bet.
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