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I've had problems with their customer support. It got to the point, I just gave up, and left my videos on YouTube. (My problem was that slick move they made wh

I've had problems with their customer support. It got to the point, I just gave up, and left my videos on YouTube. (My problem was that slick move they made when they bought YouTube, and messed with the login names.) I just try to forget they are up there. I got to one person at Google, and when they realized I didn't want to advertise, it was "Go to the help boards. I don't deal with that stuff." Do I still use their products--yes, but don't trust them like I used to. I usually avoid customer service like the flu virus, but thought Google would be different? I guess they are big enough to not care?

asuffield 11y ago
(Tedious disclaimer: my opinions only, not representing anybody else or my employer. I work at Google, not on YouTube) There is a big difference between paying for one of the support offerings, versus being a free user. The status of free users is approximately: free access to the product but no support. If you want customer service then you need to open your wallet. It's important to separate "I think the support was bad", which would be very interesting to a lot of people who work here, from "I didn't pay for the product so I didn't receive it". Did you pay for support?