3 ms·

I wonder how big you'd have to be to get a real SLA from Google, Azure, or AWS. I imagine 25% off your hosting bill doesn't really cut it for those companies ru

I wonder how big you'd have to be to get a real SLA from Google, Azure, or AWS. I imagine 25% off your hosting bill doesn't really cut it for those companies running millions of dollars in revenue through it.

jsmthrowaway 11y ago
I've had admin on an account that did about half a million USD on AWS monthly in the past; we cut it down a lot by expanding physically and going in hard on reserved instances, but my view into things started around there. I'm unsure if we ever attempted to negotiate a SLA, but we paid for premium support just like you (despite having a dedicated, and great, sales rep) and got kickback credits from the general SLA policy[0] just like you. Nothing special. If anybody has a special deal, it's probably Netflix. I suspect even half a million monthly is a smaller account to Amazon. [0]: https://aws.amazon.com/ec2/sla/historical/ https://aws.amazon.com/ec2/sla/historical/ specifically, not the current (better) one