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Spotifier here. One of the big risks that we identified with the Google partnership was exactly this: Google isn't exactly known for awesome customer service.
by nrh 11y ago
Spotifier here. One of the big risks that we identified with the Google partnership was exactly this: Google isn't exactly known for awesome customer service.
We've been very pleasantly surprised. The cloud team has been pretty awesome to work with, including lots of engineer<->engineer contact, walk-throughs of systems and code for critical dependencies, and solid support and collaboration. Exceeded our expectations.
- tn13 11y agoI am not surprised. Spotify is a big company. The question is will it work exactly same for Joe's Inc.
- stegro32 11y agoWe are much smaller, but also use the Google paid support. I'd echo the sentiment here: my experience of the paid support for GCP has been universally excellent across Compute Engine, App Engine, BigQuery and Cloud Storage. This is across 30ish tickets, some of them quite complex.
- nulltype 11y agoI use the lowest level of paid support, I think it is the silver plan, and have observed similarly high quality levels of support. Sometimes you get a lower level support dude and have to convince him that your issue is real, but overall the support is good.