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Could you tell me about your problems with Dreamhost? I've had minor problems with Dreamhost, but nothing major yet.

by Zarel 11y ago

Kluny 11y ago
They are pretty good with customer support and transparency. It's just that we have hundreds of sites, and about half are on a dedicated server. We asked that it be moved to Portland when they opened up a new datacenter there, but they moved it to Virginia instead - I guess Portland wasn't ready or something. Anyway, our sites were in Virginia and our database was in Portland, and the latency between the two got out of hand. We had a lot of down sites and a very stressful week or so for me and my boss. Problems continue with the shared server upgrading to a version of PHP that doesn't work with our sites - we can't really blame them for doing that and there was plenty of warning, but it added more stress to an already stressful month. On top of that, our server in Portland STILL isn't ready, and we don't have an eta on when it will be. There's been a couple of other little things too - basically it feels like a major problem with the server every other day, clients are mad, and we feel out of our depth. Anyway, I leave work at 5pm but my boss doesn't and I don't want him to die of a heart attack. So. Digital Ocean is being investigated.
- Zarel 11y ago
  Yeah, that'd be the "minor problem" I mentioned. Their shared hosting is great for $10/month, but my site eventually grew out of it. Their dedicated servers were out of my price range so I never tried them. I currently use OVH for dedicated servers. Low prices (starting at $70/mo), unlimited bandwidth use (most other hosts charge for bandwidth above a certain amount), DDoS protection as a standard feature (most hosts just threaten to kick you out when you get DDoSed or make you pay $15,000/mo for DDoS protection), and they've only been down once in the past few years I've used them: https://news.ycombinator.com/item?id=10494475 https://news.ycombinator.com/item?id=10494475 (And they automatically refunded me for that incident; didn't even make me open a support ticket or anything!) I don't want to sound like a shill but I (and others I know) tried a few hosts before settling on OVH and OVH has just been so much better in every way than any other host I've tried... On the other hand, if you're looking for a really cheap dedicated server, Oplink has a $35/mo dedicated server: https://www.oplink.net/dedicated.html https://www.oplink.net/dedicated.html I used to use Oplink and still like them, but they were one of those hosts that kicked me off for getting DDoSed (related: if you run a popular game, expect to get DDoSed).
  - Kluny 11y ago
    Thanks for the tip. I mentioned OVH to my boss and he checked it out, and liked what they offer well enough to try it. We're going to be migrating in the next couple weeks. The fact that they have a datacenter in Canada and none in the states really helped. Did you get any information about what the deal is with Dreamhost? I want to give them the benefit of doubt because they have been great for a couple years - their live chat is especially useful for me, and their backend is easy to work with. But this move to Portland that they have going on seems to be an absolute shitshow, and I wish we could get a proper explanation for what is going on over there.
    - Zarel 11y ago
      I don't know, I don't really pay attention to the details of what's going on at Dreamhost... I haven't read anything weird in their monthly newsletter, either. There are parts I like and parts I dislike about the Dreamhost backend. The email stuff is really clunky. The other stuff isn't great, either, tbh. I like how easy it is to upgrade to PHP 7, though... Incidentally, I think I was using around 20 TB of bandwidth a month when Dreamhost "subtly" started hinting that I should move on from their $8/mo shared hosting.

Could you tell me about your problems with Dreamhost? I've had minor problems with Dreamhost, but nothing major yet.

by Zarel 11y ago

Could you tell me about your problems with Dreamhost? I've had minor problems with Dreamhost, but nothing major yet.

Kluny 11y ago

They are pretty good with customer support and transparency. It's just that we have hundreds of sites, and about half are on a dedicated server. We asked that it be moved to Portland when they opened up a new datacenter there, but they moved it to Virginia instead - I guess Portland wasn't ready or something. Anyway, our sites were in Virginia and our database was in Portland, and the latency between the two got out of hand. We had a lot of down sites and a very stressful week or so for me and my boss. Problems continue with the shared server upgrading to a version of PHP that doesn't work with our sites - we can't really blame them for doing that and there was plenty of warning, but it added more stress to an already stressful month. On top of that, our server in Portland STILL isn't ready, and we don't have an eta on when it will be. There's been a couple of other little things too - basically it feels like a major problem with the server every other day, clients are mad, and we feel out of our depth. Anyway, I leave work at 5pm but my boss doesn't and I don't want him to die of a heart attack. So. Digital Ocean is being investigated.

Zarel 11y ago
Yeah, that'd be the "minor problem" I mentioned. Their shared hosting is great for $10/month, but my site eventually grew out of it. Their dedicated servers were out of my price range so I never tried them. I currently use OVH for dedicated servers. Low prices (starting at $70/mo), unlimited bandwidth use (most other hosts charge for bandwidth above a certain amount), DDoS protection as a standard feature (most hosts just threaten to kick you out when you get DDoSed or make you pay $15,000/mo for DDoS protection), and they've only been down once in the past few years I've used them: https://news.ycombinator.com/item?id=10494475 https://news.ycombinator.com/item?id=10494475 (And they automatically refunded me for that incident; didn't even make me open a support ticket or anything!) I don't want to sound like a shill but I (and others I know) tried a few hosts before settling on OVH and OVH has just been so much better in every way than any other host I've tried... On the other hand, if you're looking for a really cheap dedicated server, Oplink has a $35/mo dedicated server: https://www.oplink.net/dedicated.html https://www.oplink.net/dedicated.html I used to use Oplink and still like them, but they were one of those hosts that kicked me off for getting DDoSed (related: if you run a popular game, expect to get DDoSed).
- Kluny 11y ago
  Thanks for the tip. I mentioned OVH to my boss and he checked it out, and liked what they offer well enough to try it. We're going to be migrating in the next couple weeks. The fact that they have a datacenter in Canada and none in the states really helped. Did you get any information about what the deal is with Dreamhost? I want to give them the benefit of doubt because they have been great for a couple years - their live chat is especially useful for me, and their backend is easy to work with. But this move to Portland that they have going on seems to be an absolute shitshow, and I wish we could get a proper explanation for what is going on over there.
  - Zarel 11y ago
    I don't know, I don't really pay attention to the details of what's going on at Dreamhost... I haven't read anything weird in their monthly newsletter, either. There are parts I like and parts I dislike about the Dreamhost backend. The email stuff is really clunky. The other stuff isn't great, either, tbh. I like how easy it is to upgrade to PHP 7, though... Incidentally, I think I was using around 20 TB of bandwidth a month when Dreamhost "subtly" started hinting that I should move on from their $8/mo shared hosting.