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Show HN: Easiest way to send personalized product updates on-site and in e-mail

4 points by ddruger 11y ago

joneil 11y ago
I like this! I just signed up to take a look. These were my questions before signing up, so I guess you'd say it's feedback on your landing page: The website is really clear about how it works and looks for end users (and it looks really good). How does it work as the developer? Do I tell SYBG which features there are through an API? Through a web interface? Do I use a JS snippet to make it appear on my site? How do I control where it shows up? How do I control the styling? How do I let you know which user is logged in and what their email address is? Some JS snippets (or screenshots of the web interface) would be helpful. Looking forward to having a play with it! --- Edit: Now that I've logged in and signed up all those questions are answered. I'd consider including some of this on your landing page, because the implementation time will probably be less than 5 minutes... knowing that would make me less likely to bounce. For anyone wondering, the answers are: - There's a simple JS snippet for identifying users - You write new release notes in the SYBG website - After you post a release, new users will see the release notes when they log in. If they don't log in for 14 days (configurable) we'll shoot them an email. - Emails are sent with Mailgun. I use Mandrill... would love it if you support both (or generic SMTP) so I don't need two different outbound mailing accounts. - The on-site alerts pop up either at the top of the screen, or in a `<div id="sybg-notification"></div>`. The link to view the FAQ on how to customise the look and feel is broken, so still not sure about that.
- ddruger 11y ago
  joneil thanks so much for your comment and your fantastic (and detailed) feedback! We really appreciate it. Glad to hear you had an overall positive experience with our tool. We're continuing to make improvements and as part of that you found our not-yet-existent FAQ page. As you continue to try it out we'd love to hear more about your experience, what you like, and what we can do better!
  - ddruger 11y ago
    One last thing, if you're up for it please email info@sybg.io and someone from our team will get in contact with you. Would love to chat a bit more.
kwikiel 11y ago
Intercom is hard to manage for sending product updates. I don't like that i cannot see ToS or anything on the page. I would like to contact the founder - so what should i do to schedule a talk?
- ddruger 11y ago
  Hi kwikiel, thanks for your comment. We'd love to find some time to talk and see how we can make it easier for you to send updates. Please email info@sybg.io and someone from our team will get back to you.

4 points by ddruger 11y ago

I like this! I just signed up to take a look. These were my questions before signing up, so I guess you'd say it's feedback on your landing page: The website is really clear about how it works and looks for end users (and it looks really good). How does it work as the developer? Do I tell SYBG which features there are through an API? Through a web interface? Do I use a JS snippet to make it appear on my site? How do I control where it shows up? How do I control the styling? How do I let you know which user is logged in and what their email address is? Some JS snippets (or screenshots of the web interface) would be helpful. Looking forward to having a play with it! --- Edit: Now that I've logged in and signed up all those questions are answered. I'd consider including some of this on your landing page, because the implementation time will probably be less than 5 minutes... knowing that would make me less likely to bounce. For anyone wondering, the answers are: - There's a simple JS snippet for identifying users - You write new release notes in the SYBG website - After you post a release, new users will see the release notes when they log in. If they don't log in for 14 days (configurable) we'll shoot them an email. - Emails are sent with Mailgun. I use Mandrill... would love it if you support both (or generic SMTP) so I don't need two different outbound mailing accounts. - The on-site alerts pop up either at the top of the screen, or in a `<div id="sybg-notification"></div>`. The link to view the FAQ on how to customise the look and feel is broken, so still not sure about that.

ddruger 11y ago
joneil thanks so much for your comment and your fantastic (and detailed) feedback! We really appreciate it. Glad to hear you had an overall positive experience with our tool. We're continuing to make improvements and as part of that you found our not-yet-existent FAQ page. As you continue to try it out we'd love to hear more about your experience, what you like, and what we can do better!
- ddruger 11y ago
  One last thing, if you're up for it please email info@sybg.io and someone from our team will get in contact with you. Would love to chat a bit more.

kwikiel 11y ago

Intercom is hard to manage for sending product updates. I don't like that i cannot see ToS or anything on the page. I would like to contact the founder - so what should i do to schedule a talk?

ddruger 11y ago
Hi kwikiel, thanks for your comment. We'd love to find some time to talk and see how we can make it easier for you to send updates. Please email info@sybg.io and someone from our team will get back to you.