The fundamental problem that many people have with the IRS is that they have a great deal of discretionary power. They make and enforce regulations, and do so

The fundamental problem that many people have with the IRS is that they have a great deal of discretionary power. They make and enforce regulations, and do so in what are often arbitrary and capricious ways. Your experience may have been good, but agents can make one's life very difficult even if there was no infraction; their decision to waive fees could have gone the other way if the agent was feeling differently. They also could have compelled you to continue doing a great deal of work for them, possibly until you made an innocent mistake, and they charged you with a crime. This is all aside from the routine political and personal vendettas employees with this sort of power will invariably engage in. These violations are not just a few 'bad apples', as this sort of activity is a systemic issue, and the IRS actively protects the wrongdoers.