Ran into this myself very recently. Ordered a 5-star posture brace for my back, and what I got was nothing as described in the picture or description. For the

Ran into this myself very recently. Ordered a 5-star posture brace for my back, and what I got was nothing as described in the picture or description. For the first time - ever - in using Amazon, I went back to the reviews to verify where the communication breakdown was. Indeed, every review was succeeded by "I was given this product at a small discount to review it with an honest opinion" -- which of course was a 99% discount. The process is technically legal by way of FTC, so long as the reviewers add the disclaimer. Infuriated, I asked for a refund and was denied by the supplier. Escalated to Amazon and got the refund two weeks later. I then opened several tickets, one after the other, trying to get Amazon to remove these fake reviews. Each one had the response of "We take your concern seriously. We cannot share any action taken by this ticket" -- and months later, nothing was done about the reviews. So for the first time in years, I try to buy elsewhere before Amazon.