"It's as if they treat the government as just another customer." Shouldn't they? Albeit a customer with different 'needs' under the law. There's a process to f

"It's as if they treat the government as just another customer." Shouldn't they? Albeit a customer with different 'needs' under the law. There's a process to follow to get assistance from Apple. Their products are in wide use and they can't reasonably be expected to have a dedicated support person for every request from every customer every minute of every day. "You want our help? Try these things first. If that fails, here's the process for queueing up to get help." Further, there's a process to make sure law enforcement are behaving well and not, say, stalking some random member of the public. Get the courts involved, provide the right legal paperwork, their lawyers will review it, and they'll respond appropriately. The idea (and I realize not included in your comment) that governments are above the law, and that government agencies will only use these powers in proper ways is ridiculous. They've proven repeatedly that they can't be trusted with the power they've been given.